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The Terms and Conditions

Please take the time to read through this information carefully.

Please note that by making a booking an appointment with Sarah Newdigate Holistic Massage you are agreeing to my Terms & Conditions and my Privacy policy. You also agree to attend the appointment you have booked.



You can make an appointment with Sarah Newdigate Holistic Massage in a number of ways including via my website, telephone or email. Appointments are available in 60 or 90 minute slots.

Upon making a booking, you will receive confirmation of all the important details. If this is your first appointment with me, you will also receive a link to your Consultation Form. Please ensure that you fill this form out prior to your appointment as this will save you some time at your appointment.

Cancellations and Late arrivals

Cancellation Policy: 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

I require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. 

However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.



All client information and clinical records will be safeguarded by Sarah Newdigate Holistic Massage and will remain confidential. Unless required to do so by law, I will not otherwise share, sell or distribute any of the information you provide to me without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online. I will retain your information for a reasonable period or as long as the law requires.

From time to time, I may employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). I will ensure that they are fully aware that they must treat that information as confidential, and will ensure that they sign a non-disclosure agreement. 

For more information, please review my Privacy Notice.


Health & Safety

As the only practitioner at Sarah Newdigate Holistic Massage I am qualified in Holistic massage, hold a current First Aid certificate, and hold professional and public indemnity insurance for the services that I provide.

Due to the nature of massage and the need for close contact I will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

In order to stop any contamination, if I am unwell, suffering from a cold or virus, infection or general ill health that may affect the client or quality of the treatment I will not treat any clients. If this  will contact you at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, or other infectious ailment. Please contact me via email at at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that my Cancellation Policy may still apply.


Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.

Sarah Newdigate Holistic Massage holds the right to refuse any treatment if a client is physically or verbally abusive towards the practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Sarah Newdigate Holistic Massage, and may also result in criminal proceedings.



The client will need to sign a pre-screening form prior to their appointment. This form will state that:

  • The client has not been in contact with anyone with Covid-19 in the last 14 days, to the best of their knowledge

  • The client has not had any symptoms:

    • a recent onset of a new, continuous cough

    • a high temperature (typically over 37.8℃)

    • a loss of, or change in, normal sense of smell and / or taste

  • Should the client contract the virus, they must inform Sarah Newdigate Holistic Massage as soon as possible.



Sarah Newdigate Holistic Massage provides massage therapy and bodywork in a variety of forms. Massage and other bodywork modalities are not meant as a substitute for professional medical care or counselling but to work in conjunction with these. Sarah Newdigate Holistic Massage will never diagnose, prescribe medication or medical treatment of any kind and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keepSarah Newdigate Holistic Massage up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

Sarah Newdigate Holistic Massage may refuse to treat any client or part of their body with just and reasonable cause. Sarah Newdigate Holistic Massage reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.


Last updated 9/11/21

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